WHAT HAPPENS IF MY RENTAL INSTRUMENT NEEDS REPAIR?

If you, your student, or your student’s teacher notice that the instrument is not playing well, or something just isn’t right, email or call the Shop (413) 534-7402 or 1-800-724-7402.

We have Educational Representatives that visit all of the schools that we service on a consistent, weekly basis.  We will tell you when and where to leave the instrument, and provided that your rental account is current, we can deliver a loaner for the student to use while their instrument is being repaired.  All of this is included in your rental, so there are no additional fees.  Keep in mind – the maintenance coverage included with your rental covers the instrument itself, the case, strings, and mouthpieces (where applicable.) Consumable items such as reeds, drumsticks, and swabs will wear out over time and need to be replaced.